FAQ

When can I expect my order?

📦 Delivery typically takes 5 to 20 business days. If you have any questions, feel free to email us at info@vallelux.com

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When will my order be processed?

⏳ We strive to dispatch your order as quickly as possible. Orders are processed Monday to Friday, and processing takes 1 to 3 business days. Your order will be shipped the following day after processing.

🚫 Please note: We do not ship orders on weekends.

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How can I track my parcel?

📍 Once your order has been processed, you will receive a tracking number via email. You can use this number to track your package directly on our website.

Simply enter your email address and order number to check your shipment status.

💡 Lost your tracking number? Entered the wrong email? No worries—we’re here to help!

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Need assistance?

💬 No problem! Our amazing support team is here to assist you.

📩 Email us at: info@vallelux.com
⏳ We aim to respond within 6 hours (and often even faster!). 🚀